No refunds are issued once all training sessions has started. Transferring and changing to another Group/Private training session is subject to availability. There is no prorating or refunds for days the player is absent without appropriate cancellation notice (applies only to private sessions)
Your private or group Table Tennis services or training lessons are reserved especially for you or your child. We value your business and ask that you respect the scheduling policies of North Shore Table Tennis Club. Should you need to cancel or reschedule, please notify us at least 48 hours in advance.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. We reserve the right to charge in full for appointments/classes where the player has cancelled within 24 hours of the start time.
By completing the payment information form during the signing up for the first time or renewing the table tennis classes you are agreeing to our Cancellation Policy and Fees outlined in this document.
*Drop ins / Booking Cancellations*
Notice period: 24 hours
Refund: Full refund for cancellations made min 24 hours prior to booking
No refunds for late cancellations (less than 24 hours)
*Group Coaching Session Cancellation*
Notice period: 48 hours
Refund: Full refund for cancellations made 24 hours prior to session
No refunds for late cancellations (less than 24 hours)
*Kids/Youth Coaching Session Cancellation*
Notice period: once classes start no refunds
Refund: Full refund for cancellations of all classes made 1 week prior to start
No refunds for later cancellations
*Private Coaching Session Cancellation*
Notice period: 24 hours
Refund: Full refund for cancellations made 24 hours prior to session
No refunds for late cancellations (less than 24 hours)
*Tournament Entry Cancellation*
Notice period: 1 week
Refund: Full refund for cancellations made 1 week prior to tournament
Fee: No refund for late cancellations (less than 1 week)
*Exceptions*
In cases of injury or illness, a medical certificate may be required for a full refund
The club reserves the right to waive or modify cancellation fees in exceptional circumstances
*Method of Refund*
Refunds will be made via the original payment method
Refunds will be processed within 14 days of cancellation notice
